At Home Craft Nestify, we aim to provide clear and fair refund guidelines.
Please read this policy carefully before making a purchase.
Eligibility for Refunds
Refunds are only available under the following conditions:
- The item arrives damaged
- The incorrect item was delivered
Refunds are not available for:
- Change of mind
- Personal preference
- Incorrect size or compatibility chosen by the customer
- Delays caused by customs or shipping carriers
- Normal wear and tear
Timeframe to Request a Refund
To be eligible for a refund, you must contact us within a reasonable timeframe
after delivery of your order.
Requests made significantly after delivery may not be eligible for review.
How to Request a Refund
If your order qualifies for a refund, please follow these steps:
- Email us at support@homescraftnestify.com
- Include the following details:
- Your order number
- A clear description of the issue
- Supporting photos (required for damaged items)
Our support team will review your request and respond with the next steps.
Refund Approval
All refund requests are reviewed on a case-by-case basis.
- Approve or deny refund requests based on provided information
- Request additional details or images before making a decision
Refund Method & Processing Time
- Approved refunds are issued to the original payment method
- Refund processing time may vary depending on your payment provider
- Shipping costs (already included in the product price) are non-refundable
unless the issue qualifies under this policy
Non-Refundable Situations
Refunds will not be issued for:
- Orders marked as delivered but not received due to incorrect address provided by the customer
- Delivery delays beyond our control
- Orders that have been used, altered, or damaged after delivery
Order Cancellations
Orders may be canceled only if the request is made before the order has been
processed or shipped.
Once an order has been shipped, cancellations are no longer possible.
Dispute Resolution
We encourage customers to contact us directly to resolve any concerns before
initiating a payment dispute.
Filing a chargeback or dispute without contacting us first may delay resolution.
Contact Information
For refund inquiries, please contact us:
Email:
support@homescraftnestify.com
Website:
https://homescraftnestify.com
Policy Updates
We reserve the right to update or modify this Refund Policy at any time.
Changes will take effect immediately upon posting on this page.